Luxury Off-Shoulder Sweetheart Mermaid Wedding Dress Detachable Robe E

Yes, please provide: bust, waist, hips, shoulder to waist, and shoulder to floor with heels.

If you need it urgently, please inform us, and we can arrange a rush order for you.

Taxes are charged by your country (most countries do not charge tax). But if you have any request, we can try to help you mark a lower declared price.

This product is a customized item, which is not eligible for return without reason.

Please kindly note this product is a customized item; the return policy differs from

that of regular products. It is not eligible for return without reason.

How long will delivery take?

Delivery Time = Processing Time + Shipping Time
Standard delivery 15-25 days
Rush delivery 7-15 days

Note: 1. For rush delivery, if you need the dress in less than 7 or 15 days, please inform us of the date you need the dress. We will prioritize your order and ensure you receive it on time. 2. For some styles with complex beading and handwork, processing may take a few extra days.

Do you ship to my country?

We ship worldwide. Dresses are shipped via DHL, UPS, TNT, EMS. Normally, they will arrive in 5-10 days after shipment.

What payment methods do you currently accept?

We currently accept payment via PayPal and Credit/Debit Card.

Other questions you may have:

Q: Can I change the style of the dress? Any extra cost?

A: Yes, styles can be customized as per your request. The cost depends on the type of change you need. Normally, it will cost an extra $10-$30. Please email us for details.

Q: Do you have physical stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.

A: We are very sorry, but we do not have physical stores in your area, and we only conduct business online. We make high-quality dresses according to the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us, and we are willing to give you some professional suggestions.

Q: Can I change the size and color for my dresses after payment?

A: Size and color can be changed within 24 hours after you ordered.

Q: What does "hollow to floor" mean? I am hoping to place a custom order.

A: "Hollow to Floor" is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare feet. You should stand upright, and your feet should be together.

Q: Can I cancel the order after payment?

A: An order can be canceled within 24 hours after you ordered. After 24 hours, the order cannot be canceled anymore because we have already started making it. Thank you for your understanding.

We have an easy return/exchange process! You may return this item for a full refund (excluding shipping charges).

A. Product must be unworn and only tried on for fit and sizing.

NO Refund: Worn, Perfumed or Altered garments.

B. Item must be returned (meaning applied and started to return) within 7 days of accepting the delivery. It is the buyer's responsibility to pay the return or exchange postage.

NO Refund: Not returned within 7 days.

C. When making a return, please include a note with your name, address, order number, and a brief explanation of the reason for the return.